Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to be completely satisfied with your purchase. If your order isn't right for you, we're here to make the return or exchange process as simple and straightforward as possible.

1. Return Eligibility

We accept returns for eligible products that meet all of the following conditions:

The return request is made within [X DAYS] of receiving the order.
The product is unused and unworn.
The product is in its original condition.
The product has not been washed, altered, damaged, or otherwise used.
Original tags, labels, packaging, and accessories are intact, where applicable.
The product is accompanied by the original order details or proof of purchase.

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

You must contact us within [X DAYS] of receiving your order to request a return.

To start a return, contact us at:

Email: [EMAIL ADDRESS]

Please include your:

Order number
Name
Product(s) you wish to return
Reason for the return
Relevant photographs, if requested

Once we receive your request, we will review it and provide instructions for returning the product.

3. Return Process

Once your return request is approved:

We will provide you with the return instructions.
Pack the product securely in its original or suitable packaging.
Ship the product using the return instructions provided by us.
Once we receive the returned product, we will inspect it.
If the return meets our eligibility requirements, we will process your refund or exchange.

Please do not send a product back without first contacting us and receiving return instructions.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed within [REFUND PROCESSING TIME].

The refund will generally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Estimated refund processing time: [REFUND PROCESSING TIME]

5. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If you would like to exchange an item, contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Exchanges may be available for:

Different size
Different color
The same product or another eligible product

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

Any difference in product price, shipping charges, or other applicable costs will be communicated before the exchange is processed.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that every order is checked before being shipped. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please contact us within [X DAYS] of receiving the order at:

[EMAIL ADDRESS]

Include:

Your order number
A description of the issue
Clear photographs or videos showing the damage, defect, or incorrect product
Photographs of the packaging, where relevant

After reviewing the issue, we may offer an appropriate resolution, which may include:

Replacement of the product
Exchange
Refund
Another reasonable solution agreed upon with you

For products damaged during delivery, please contact us as soon as possible after receiving the package so that we can investigate the matter with the shipping provider where necessary.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.

Non-returnable items may include:

Products marked as final sale
Personalized or customized products
Products that have been washed or worn
Products that have been altered or damaged after delivery
Products without required tags or packaging
Gift cards, where applicable
Any other products specifically identified as non-returnable on the product page

If a product is non-returnable, this will be clearly communicated before purchase wherever applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, personal preference, or other reasons not caused by an error or defect on our part:

Return shipping cost: [CUSTOMER PAYS / STORE PAYS]

For products that are defective, damaged, incorrect, or sent to you due to an error on our part:

Return shipping cost: [STORE PAYS / OTHER ARRANGEMENT]

Any applicable return shipping charges will be communicated to you before the return is processed.

9. Products Purchased on Sale

Sale or promotional products may be eligible for return unless specifically marked as final sale or otherwise stated on the product page.

Any special return conditions applicable to a promotional offer will be clearly communicated at the time of purchase.

10. Refunds for Shipping Charges

Original shipping charges are:

[REFUNDABLE / NON-REFUNDABLE]

Where a return is required because we sent an incorrect, damaged, or defective product, we may provide reimbursement of applicable shipping costs in accordance with our return process and applicable law.

11. Return Rejection

A return may be rejected if the product:

Is outside the applicable return period
Has been worn or washed
Has been altered
Is damaged due to customer use
Is missing required tags or accessories
Is not in its original condition
Does not meet the eligibility requirements stated in this policy

If we are unable to approve a return, we will communicate the reason to you.

12. Refund Delays

If you have been notified that your refund has been processed but have not received it within the expected timeframe, please:

Check your bank or payment account.
Contact your payment provider or bank.
Contact us at [EMAIL ADDRESS] if the refund still has not appeared.

We will assist you in investigating the status of the refund.

13. Cancellation Before Shipment

If you wish to cancel an order, contact us at [EMAIL ADDRESS] as soon as possible after placing the order.

We will make reasonable efforts to cancel the order before it is shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the applicable return process may apply instead.